IP Telefonie, Virtual PBX pentru business cu statistica apeluri

IP Telefonie, Virtual PBX pentru business cu statistica apeluri
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Cloud based PBX

Cloud based PBX is configured individually under each client. Our cloud based pbx solution is based on FreePBX and is under support 24/7

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Contactarea automată A bazei de contacte și repartizarea apelurilor către operatori

Statistica de performanță; Orele de vârf; Instrumente automatizate;

Pentru Hoteluri, oficii oferă un sistem sigur pentru comunicare internă.

Contactarea clienților cu sunet înregistrat prealabil pentru informare sau ofertă.

Contactarea automată A bazei de contacte și repartizarea apelurilor către operatori

Configurare individuală a serviciului de Ip Telefonie conform necesităților.

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Simultaneous calls

By activating simultaneous lines, do not worry that the line is busy and the rest of your customers can not call you. Even if you are called by 10,20,50 customers at the same time your call will be sent to your sales managers.

Simultaneous calls

Înregistrarea apelurilor

Cunoașteți ce vorbesc angajații cu clienții? Cunoaște angajatul ce produs vine sau știe toate detaliile despre acesta ? Îi este simplu să convingă un client să facă procurarea? Ascultarea apelurilor o să vă răspundă la aceste îmntrebări

Înregistrarea apelurilor

Numar unic

Este important ca numărul companiei să fie ținut minte. Cu telefonia IP este posibil de a folosi un singur număr pentru apelurile chiar dacă în același timp mai mulți operatorii telefonează clienți sau primesc apeluri.

Numar unic

Notificări

Notificări

Conectare cu CRM

Conectare cu CRM
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Phone Number Porting - Change Provider, Not Number!

Simplify your transition to a new service provider with porting your phone number! Benefit from continuity and no communication disruption while keeping your same valuable number. Our porting process is fast and stress-free, providing you with superior service and personalized offers that optimize your costs. Don't give up your phone identity - hassle-free porting, great service and substantial savings await you!
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Frequently asked questions (FAQ)

To guarantee the good quality of the conversation without interruption, we recommend that you use the Mikrotik or Cisco router. Computers must be connected by network cable. (It is not recommended to connect the computer via WiFi)

No, the Virtual PBX can work completely independently without being connected to any CRM.

However, to take full advantage of its features – such as automatic customer card display, contact recording, or detailed call statistics – we recommend integrating it with a CRM system.

Virtual PBX is natively compatible with Kommo and AmoCRM, and integration with other CRM platforms is possible via webhook, as long as connection instructions are provided.

Even without a CRM, the system offers powerful features like a voice greeting bot, IVR menus, call routing based on working hours, call recording, and missed call notifications on Telegram.

Yes, there are two ways to connect your existing mobile number to the Virtual PBX:

  1. Using a physical SIM card:
    Bring your SIM card from any mobile operator to our office. Our technicians will connect it to a GSM Gateway, allowing your calls to be handled directly through the Virtual PBX system.
  2. Using call forwarding:
    You can enable call forwarding from your mobile operator’s account to the fixed number provided with your Virtual PBX.
    Please note that your mobile operator may charge additional fees for forwarded calls.

Yes, you can use the Virtual PBX service on your mobile device by installing a SIP application such as Zoiper, Linphone, or Grandstream Wave.

Some of these apps may require a paid license, which must be purchased directly from the app provider.

IPHOST provides all SIP connection details (server, username, password) and can offer free assistance with the setup if requested.

We recommend Zoiper, which works on both Android and iPhone. Please note that to receive calls in the background, a paid Zoiper license is required.

However, we do not recommend using Virtual PBX permanently on mobile networks, as internet stability can vary when driving or in crowded areas, which may cause interruptions during calls.

Yes, the Virtual PBX service is available for both businesses and individual users.

For individuals, the service must be paid 12 months in advance, and an online identity verification (KYC) is required before activation.

There are no functional limitations for individual users.

Payments can be made only by credit card, and at the end of each month, the system will automatically charge the cost of the minutes used.

For good discussion quality, it is recommended that you have an Internet subscription at a rate of at least 10Mbps regardless of the operator you choose.

No, we do not sell licenses for Kommo, AmoCRM, or any other CRM systems.

However, we can recommend trusted partners who handle the sale and integration of these platforms.

If you need assistance in choosing the right CRM for your business, we can guide you and provide recommendations for seamless integration with your Virtual PBX.

No, porting a mobile number to the Virtual PBX is not possible.

IPHOST is not a mobile operator – it provides landline (fixed) numbers connected via SIP.

However, you can still use your existing mobile number within the Virtual PBX system by connecting it through a GSM Gateway or call forwarding, allowing all your calls to be managed in one place.

Virtual PBX includes ready-made integration modules for Kommo and AmoCRM.

Integration with other CRM systems is possible only if the CRM supports webhook connections.

The IPHOST team can provide technical assistance and documentation to help your developers connect a custom-built CRM.

If you use a prebuilt CRM platform, you must provide the integration documentation.

In such cases, the configuration and module development are offered for an additional fee, calculated based on the number of hours required.