Terms of Services

We aim to maintain a transparent and trustworthy relationship with our users. We have established a set of rules that protect the interests of both parties, and encompass the terms and obligations which must be respected.

Terms of Services

Placing an order on our site implies acceptance of the terms and conditions detailed below.

The general terms and conditions apply to all sales of services by IPHOST via the www.innovahosting.net website to the Client. If you do not accept the terms and conditions set forth in this document, please refrain from using IPHOST's website and services. The general terms and conditions are considered accepted by the customer upon placing an order with IPHOST. This establishes a legal relationship following IPHOST's confirmation of the order, forming the service contract governing the relationship between the two parties.

In accordance with legal provisions, you will lose the right to withdraw after the full execution of the contract.

Terms

Acceptable Use Policy: The Acceptable Use Policy, which may be periodically modified, is published on our website at www.innovahosting.net/terms.php.

Client: A physical or legal person placing an Order.

Data Center: Inovare-Prim SRL, IDNO 1012600021272, with a legal address in Moldova, mun. Chisinau, bd. Ștefan cel Mare și Sfint 171/3, office 138.

Service: Any service provided by IPHOST, as mentioned in the Order, to be delivered to the Customer.

Order: A request for services to be provided by IPHOST to the Customer, as detailed in the Order form.

Contract: An Order confirmed by the Provider. By processing an order at www.innovahosting.net, the Customer agrees to the Terms and Conditions of the Website. IPHOST's acceptance of an order is considered complete upon email confirmation. Any order not confirmed by IPHOST does not constitute a Contract.

Making the Order

After selecting the desired services and adding them to your shopping cart, the Customer will complete the purchase using the payment methods detailed in the 'Payment Methods' section. Customers commit to providing complete, accurate, and up-to-date information in the form. Domain registrations are conducted in compliance with applicable laws and IPHOST is an authorized reseller for .MD domains. IPHOST is not responsible for damages resulting from incorrect or incomplete information provided by customers. The Customer agrees to pay for our services in advance for the period they are provided (monthly or annually).

Services

  • Internet domain registration (various top-level domains)
  • Web Hosting
  • VPS (Virtual Private Server)
  • Dedicated servers
  • Collocation
  • Internet access services in Moldova
  • IT consulting and support services
  • Server administration services
  • Reselling web hosting

Details of the features of our services or products can be found on the site in the respective categories, or we can provide them by phone or email upon request.

Domain Registration and Renewal

  • Domains are registered for a minimum period of one year and a maximum period of three years.
  • Domain names cannot be modified or canceled after activation.
  • When registering a domain, the owner must ensure correct registration information is provided: Name, Surname, City, Address, ZIP Code, IDNO if required by the registrar.

Prohibited Activities and Consequences of Violation

Hosting game servers, including but not limited to Counter-Strike, GTA, and MTA, on VPS hosting is forbidden.

Prohibited Uses: Clients of IPHOST are strictly prohibited from using our network and services for illegal activities, including but not limited to email spam, port scans, brute force attacks, flooding, DDoS (Distributed Denial of Service) attacks, and other activities considered harmful and illegal.

Monitoring and Enforcement: IPHOST actively monitors its network to ensure compliance with these Terms of Service. Violations may lead to immediate service suspension or termination without prior notice.

Fines and Penalties: Violating these Terms of Service may result in a fine ranging from €20 to €500, depending on the severity and impact of the violation. This fine is meant to cover costs associated with investigation, mitigation, and corrective measures.

Responsibility and Liability: Clients are responsible for all activities conducted through their service account and must ensure secure and ethical use of their services. IPHOST is not liable for any direct or indirect damages caused by a client's violation of these Terms of Service.

Agreement to Terms: By using IPHOST's services, clients agree to abide by these Terms of Service and acknowledge that violations may result in service suspension, termination, and financial penalties.

Payment Methods

Credit Card:
Payments can be made online with a credit card securely. Accepted cards are those issued under VISA and MASTERCARD. No additional transaction fee is charged. The www.innovahosting.net website uses the Victoriabank eCommerce platform for secure transaction processing. You must provide the card code (all digits on the front of the card, without spaces), the expiration date, the cardholder's name, and the last three digits on the back of the card near the signature. Card data processing is done automatically by Victoriabank eCommerce. IPHOST does not request or store any details regarding your card.

Bank Transfer Payment:
Bank transfer payments are made based on the invoice issued by IPHOST and sent via email to the Client. Order processing and service delivery occur after payment confirmation.
Company: Inovare-Prim SRL
IBAN: MD87ML000000002251417650
opened at Moldindcombank SA
Tax Code: 1012600021272

Service Activation Time

Activation times are calculated from the moment funds are received in IPHOST's bank account.

  • Domains: instant registration
  • SSL Certificates: from 4 hours to 2 weeks, depending on the certificate type
  • cPanel License: instant activation as a 7-day trial version, full license applied within 48 hours
  • Web Hosting: instant activation
  • VPS Linux: up to 1 minute (additional IP addresses may take up to 8 hours for activation)
  • VDS Windows: up to 8 hours
  • Dedicated Server: up to 8 hours

Service Suspension

IPHOST reserves the right to suspend any service if payment is overdue by more than 4 days.

Service Termination

IPHOST has the right to delete any data hosted on its equipment by the client if payment is overdue for 30 days.

Money-Back Guarantee

All services provided by IPHOST come with a 10-day money-back guarantee, with the exception of Domains, cPanel Licenses, and SSL Certificates. If you are not completely satisfied with our services within the first 10 days, you may request a refund from our billing department at cont@iphost.md. The money-back guarantee expires after 10 days. Refunds will be processed using the same payment method originally used for the transaction.

Service Cancellation

Services can be canceled either through the client area or by sending an email to cont@iphost.md. Services canceled after the money-back guarantee period will not be eligible for a refund. IPHOST or the client may terminate the agreement (without prejudice to other rights) if one of the parties significantly violates the agreement.

Uptime Guarantee

IPHOST guarantees 99.9% uptime for its services. If this is not met, IPHOST may offer a free month of service at its discretion. This request must be made to the payment department at cont@iphost.md. The uptime of our servers is determined by our OS reports and monitoring systems and may differ from other monitoring systems' reports.

Backup Policy

While IPHOST maintains daily, weekly, and monthly backups, clients are strongly recommended to keep their own backups. Although backups are provided, their completeness cannot be fully guaranteed. IPHOST is not responsible for the loss of files or information.

Use of Services

Services provided by IPHOST must be used for lawful and ethical purposes only. Any activities considered illegal are strictly prohibited. Customers must comply with the Acceptable Use Policy and ensure that any entities using the Services also comply. IPHOST will respond to complaints from affected persons, institutions, authorities, or organizations, and take appropriate action based on the severity of the complaint.

Server Resource Usage

Excessive use of server resources on shared hosting, VPS, or reseller servers is not permitted. Accounts causing harm to our servers will be notified to resolve the issue within 3 days, unless the damage is severe, in which case immediate action may be taken. If issues are not resolved within the specified timeframe, IPHOST may terminate the contract at its discretion.

Customer Responsibilities

Customers are responsible for keeping their contact and billing information up-to-date. IPHOST is not liable for any damages resulting from the customer's failure to update necessary information. Customers must also maintain the confidentiality of their usernames, passwords, and other sensitive information. IPHOST is not responsible for any damages resulting from temporary server unavailability, regardless of the cause. This includes damages from data corruption or loss.

Working Hours

The Sales and Finance Department is available Monday to Friday from 8:00 AM to 5:00 PM (GMT +2). Technical Support is available 24/7 through phone, chat, tickets, and email.

Force Majeure

Neither party shall be held liable for non-performance of contractual obligations if such non-performance is due to a force majeure event, as defined by applicable law.

Applicable Law and Jurisdiction

This contract is governed by the law of the Republic of Moldova. Any disputes between IPHOST and the Client will be resolved amicably or, if that is not possible, through the courts of Moldova, Chisinau.

Intellectual Property Rights

All materials on this site are the intellectual property of IPHOST. These materials may not be copied or reproduced, except for complete pages intended for strictly personal use.

Final Provisions

In addition to the terms and conditions presented above, IPHOST, depending on the service purchased by the Client, may enter into additional service contracts. In such cases, the conditions set forth herein will remain valid. IPHOST reserves the right to modify its policies and conditions for using the services without prior notice.

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