How to Configure a Mobile SIP Account in the Zoiper App?

If you want to use a landline phone number directly on your mobile phone, you need a softphone application. This guide will help you configure a SIP account in the Zoiper app, one of the most popular applications of its kind, with a focus on the correct settings for optimal functionality.

1. Download and Install the App
The first step is to download the Zoiper app from your phone's app store (App Store for iOS or Google Play Store for Android). Once installed, open the app to begin the configuration process.


2. Entering Account Details
The Zoiper app will guide you through the process of adding a new account.
     

     

You will need the following information, which you receive from your VoIP service provider:

• Username
• Password
• Hostname
• Protocol (usually SIP UDP)

Fill in these fields with the information provided.

3. Configuring Advanced Settings
To ensure the app works correctly and you don't encounter issues, it's important to check and adjust some advanced settings. These include, but are not limited to:

• SIP PUSH Notifications: A common problem on mobile phones is receiving calls only when the app is open. This happens because of battery optimization, which stops apps running in the background. The solution is to enable the SIP PUSH Notifications feature. This feature, usually available in the paid version of the Zoiper app, allows the VoIP server to "push" call notifications to your phone, ensuring you receive calls even when the app is not active. To enable it, navigate to Settings -> Premium features -> Push notifications subscription in the Zoiper menu.

4. Resolving Common Errors
If, after configuration, you receive error messages, try the following:

• Reinstalling the app: Sometimes, a clean reinstallation of the app can solve problems caused by a corrupted installation.
• Checking phone notification settings: Make sure that notifications are allowed for the Zoiper app in your phone's operating system settings.
• Verifying account details: Re-enter your account details (username, password, etc.) to make sure you haven't made any typing errors.
  

Configuring a SIP account in Zoiper is a simple process. By following these steps and adjusting the advanced settings, you can enjoy stable and clear calls directly from your mobile device.

If you need additional assistance, do not hesitate to contact the technical support team of your VoIP service provider.