IP Telefonie, Virtual PBX pentru business cu statistica apeluri

If you’ll be making calls from a computer or CRM, we recommend using a headset. If you have few calls, a wired SIP phone or a radio is the perfect choice.

For good discussion quality, it is recommended that you have an Internet subscription at a rate of at least 10Mbps regardless of the operator you choose.

To guarantee the good quality of the conversation without interruption, we recommend that you use the Mikrotik or Cisco router. Computers must be connected by network cable. (It is not recommended to connect the computer via WiFi)

Yes, you can connect your number to our IP Telephony system even if you purchased it from another local or international provider. To do this, you’ll need to request the SIP connection details—such as the IP address, login, and SIP password—from that provider.

No, the Virtual PBX can work completely independently without being connected to any CRM.

However, to take full advantage of its features – such as automatic customer card display, contact recording, or detailed call statistics – we recommend integrating it with a CRM system.

Virtual PBX is natively compatible with Kommo and AmoCRM, and integration with other CRM platforms is possible via webhook, as long as connection instructions are provided.

Even without a CRM, the system offers powerful features like a voice greeting bot, IVR menus, call routing based on working hours, call recording, and missed call notifications on Telegram.

No, we do not sell licenses for Kommo, AmoCRM, or any other CRM systems.

However, we can recommend trusted partners who handle the sale and integration of these platforms.

If you need assistance in choosing the right CRM for your business, we can guide you and provide recommendations for seamless integration with your Virtual PBX.

Yes, there are two ways to connect your existing mobile number to the Virtual PBX:

1. Using a physical SIM card:
   Bring your SIM card from any mobile operator to our office. Our technicians will connect it to a GSM Gateway, allowing your calls to be handled directly through the Virtual PBX system.
2. Using call forwarding:
   You can enable call forwarding from your mobile operator’s account to the fixed number provided with your Virtual PBX.
   Please note that your mobile operator may charge additional fees for forwarded calls.

No, porting a mobile number to the Virtual PBX is not possible.

INNOVAHOSTING is not a mobile operator – it provides landline (fixed) numbers connected via SIP.

However, you can still use your existing mobile number within the Virtual PBX system by connecting it through a GSM Gateway or call forwarding, allowing all your calls to be managed in one place.

Yes, you can use the Virtual PBX service on your mobile device by installing a SIP application such as Zoiper, Linphone, or Grandstream Wave.

Some of these apps may require a paid license, which must be purchased directly from the app provider.

INNOVAHOSTING provides all SIP connection details (server, username, password) and can offer free assistance with the setup if requested.

We recommend Zoiper, which works on both Android and iPhone. Please note that to receive calls in the background, a paid Zoiper license is required.

However, we do not recommend using Virtual PBX permanently on mobile networks, as internet stability can vary when driving or in crowded areas, which may cause interruptions during calls.

Virtual PBX includes ready-made integration modules for Kommo and AmoCRM.

Integration with other CRM systems is possible only if the CRM supports webhook connections.

The INNOVAHOSTING team can provide technical assistance and documentation to help your developers connect a custom-built CRM.

If you use a prebuilt CRM platform, you must provide the integration documentation.

In such cases, the configuration and module development are offered for an additional fee, calculated based on the number of hours required.

Yes, the Virtual PBX service is available for both businesses and individual users.

For individuals, the service must be paid 12 months in advance, and an online identity verification (KYC) is required before activation.

There are no functional limitations for individual users.

Payments can be made only by credit card, and at the end of each month, the system will automatically charge the cost of the minutes used.

The Virtual PBX service is implemented quickly, with the activation timeframe depending on the type of configuration requested.
In standard cases, the system can become operational on the very day the contract is signed or within a maximum of 5 business days after all necessary data (numbers, users, extensions) has been provided.
For custom implementations, which include advanced features such as integration with CRM systems, complex IVR menus, or special call routing rules, the configuration period may vary, though it typically does not exceed 5 business days.