Refund Policy INNOVAHOSTING

1. General Refund Policy 

IPHOST aims to provide high-quality hosting services. However, refunds are subject to the following conditions. 

2. Refund Request Process 

To request a refund, clients must: 

1. Download the refund request form from the bottom of this page. 

2. Complete the form and attach a copy of their ID. 

3. Send the document to client@iphost.online. 

4. Clients will receive an automatic email confirmation that their ticket has been opened. 

User Verification Process: 

• Refund eligibility will be verified by checking if the document data matches the client’s billing contact information. 

For any questions regarding refunds, please contact client@iphost.online. 

3. Refund Eligibility and Conditions 

Refunds are available only for new orders of the following services: 
 

Refund requests must be submitted within 10 days from the date of cancellation, as long as the service is still within the refund eligibility period. 

4. Refund Processing Time and Method 

• Refunds are processed within 10 business days after verifying the request. 

• Depending on the payment provider, it may take an additional 5-10 business days for funds to reflect in your account. 

• Refunds will be issued to the original payment method used for the transaction. 

• Clients will receive a confirmation email once the refund decision is made. 

5. Payment Method Refund Policies 

• Credit Card / Stripe → Refunds will be credited to the same payment method. 

• Cryptocurrency payments → Non-refundable. 

• Bank Transfers → Any applicable bank transaction fees will be deducted from the refund amount. 

6. Refund Policy for Partial Payments, Upgrades & Downgrades 

• Refunds are only applicable to fully paid invoices. 

• Partial payments or deposits are non-refundable. 

• If a client upgrades their service and then requests a refund, the refund will be based on the original service plan, minus any used resources. 

• Downgrades are non-refundable. 

7. Processing Fees & Chargebacks 

• Third-party processing fees (e.g., Stripe, bank transfers) will be deducted before issuing the refund. 

• If a client initiates a chargeback without first contacting IPHOST to resolve the issue, their account may be suspended, and future purchases may be restricted. 

8. Additional Refund Conditions 

• Clients are responsible for canceling their services before the renewal date to avoid automatic charges. Refunds for automatic renewals are subject to the eligibility criteria listed above. 

• Refunds for annual payments are only available if the service is canceled within the specified refund period after first payment. 

• Clients with long-term contracts (e.g., Colocation, Virtual PBX, Dedicated Servers with high-speed internet) must pay for the remaining contract period even if they cancel early. 

• Refund requests will be put on hold if a client’s service is suspended due to a security breach, unauthorized activity, or Acceptable Use Policy (AUP) violations. 

• If a service is suspended due to fraud, money laundering suspicions, or is under investigation by financial authorities, IPHOST reserves the right to deny the refund request. 

• If a client requests service termination, they may still be eligible for a refund only if their service falls within the refund period and meets all refund criteria. 

9. SLA Limitations & Performance Metrics 

• Certain services, such as internet connectivity for colocation or unmanaged VPS, do not include uptime guarantees. While IPHOST ensures a stable service, these specific services are provided as-is and do not qualify for refunds. 

10. Limitation of Liability for Third-Party Services 

• IPHOST is not responsible for issues related to third-party services, such as domain registrars, payment processors, or software providers. However, we will do our best to assist clients in resolving such issues where possible. 

11. Policy Modifications 

• IPHOST may update the refund policy in the future. Any changes will apply only to new purchases and renewals, not to existing services. 

12. Additional Fees (VAT, Currency Exchange, etc.) 

• Refunds are processed in the original payment currency. 

• IPHOST is not responsible for exchange rate differences, VAT, or additional conversion fees applied by the client’s bank or payment provider. 

13. Legal Consequences of Abuse 

• IPHOST reserves the right to permanently ban users who engage in fraudulent refund claims or abuse the refund policy. 

14. Governing Law and Jurisdiction 

• This refund policy is governed by the laws of the Republic of Moldova. Any disputes arising from this policy shall be resolved exclusively in the courts of Chișinău, Republic of Moldova. 

Download the Refund Request Form here.