In case we receive several recent complaints from the customer that he hears us badly, we have to do the Echo test
- To do the echo test we have to call from the softphone the following number *43
- When we make the call we will hear the answering machine that will talk for a few seconds and after that we can talk in echo mode
- During the echo test we will hear ourselves in the headset, if we can hear well it means that there is no need to make any changes (possibly the customer who complained about the sound quality was in a room where the cell phone did not hear well)
- In case we can hear badly in Echo mode, we have to make sure that the microphone and volume settings on the microsip are set to 50%. After we have set the microphone and sound we repeat the echo test, in case everything is already fine we put the receiver on.
If the echo test didn't help to solve the problem call IPHOST technical team 022 011 011 011